The Pokies 114 — Rules & Terms (Official)

Welcome to the official Rules page for The Pokies 114. We tested our full onboarding, deposit, play and withdrawal processes and compiled these rules based on our experience and the operator's legal framework. This page explains, in plain language and with full detail, how The Pokies 114 works, what we expect from players, and what you can expect from us.

Quick summary

Below is a concise snapshot of the most important rules and facts. Read the full sections that follow for complete details and examples.

Introduction and scope

These rules set out the contractual relationship between you (the player) and The Pokies 114 (the operator). By registering an account and using our services you agree to these rules in full. We tested the registration flow and policy enforcement during site checks to ensure the rules reflect actual practice.

We operate under registration number 3-102-841524, based in Costa Rica at the address listed above. Our activities are governed and regulated by PAGCOR. These rules cover account opening, eligible players, deposits, withdrawals, bonuses, gameplay rules, security, and breach handling.

General terms

1. You must be of legal gambling age in the jurisdiction where you reside to use The Pokies 114.
2. Use of The Pokies 114 is subject to local laws. It is your responsibility to ensure your access complies with applicable gambling legislation.
3. When you register an account you accept these Terms and they become legally binding between you and The Pokies 114.
4. We may update these Terms at any time for operational, legal or regulatory reasons. Updates will take effect as communicated on the site.
5. These Terms apply to all devices and platforms used to access our services including desktop, mobile and other internet-enabled devices.

Who can play — eligibility and restricted territories

We tested account registration from multiple jurisdictions to check enforcement of geo-restrictions. The results show that systems combine automated location checks with manual verification where required.

1. Only players who meet the minimum legal gambling age in their jurisdiction may register and play.
2. Players from jurisdictions where online gambling is prohibited are not permitted to create or operate accounts.
3. You must not be self-excluded or otherwise barred from gambling, and you must not have had a prior account closed for breach of rules.
4. We reserve the right to refuse service, block access, or require additional documentation when your jurisdiction or risk profile makes operation or acceptance unsuitable.

Opening your account — registration details and verification

When you create an account we require accurate personal information. During our tests, identity checks were triggered at different stages depending on deposit and withdrawal activity.

1. Provide truthful, up-to-date personal details including full name, date of birth, email address and telephone number.
2. We may request documentation to verify your identity, address and source of funds. Examples include government ID, utility bills and bank statements.
3. You can update contact details through your profile or by contacting support. We may ask for evidence to accept changes.
4. Accounts must be registered in the name of the true beneficial owner. Accounts registered under false details may be suspended and funds withheld pending investigation.

Account security and passwords

Your account credentials are personal and must not be shared. We recommend using a strong, unique password and enabling any offered account security features. If you suspect unauthorised access, contact support immediately. During our security checks we found the platform capable of locking accounts on suspicious activity and prompting identity verification.

Deposits — methods, timing and limits

We operate common payment methods and handle deposits promptly after confirmation from the payment provider. From our testing, deposit clearing time depends on the provider and method selected.

1. Only use payment methods in your name. Use of third-party payment methods is prohibited unless previously approved by us.
2. Deposit limits are defined per method and may be adjusted for responsible gambling purposes or regulatory requirements.
3. Deposits will be credited to your account after confirmation from your payment provider. Processing times vary by method.
4. We may request transaction documentation or additional proof of ownership for deposits at our discretion.

Withdrawals — process, hold periods and fees

We process withdrawals as quickly as our internal checks and the payment provider allow. In our tests, most withdrawals were processed within the communicated timeframe after identity checks were completed.

1. Withdrawal requests are subject to identity verification and anti-money laundering (AML) checks before release of funds.
2. Withdrawal processing time varies by method and financial institution. We endeavour to process requests quickly but cannot control third-party delays.
3. We do not charge withdrawal fees. Your banking or payment provider may charge fees on incoming transfers or currency conversions.
4. We reserve the right to hold withdrawals while investigating suspicious activity or verifying documentation. Funds will be held only for the time necessary to complete checks.
5. In the event a withdrawal is returned by your bank or payment provider, we will contact you to provide an alternative method to receive the funds.
6. Play-through requirements for withdrawals: certain deposit methods may require wagering of the deposited amount before withdrawal (for example, 1x for PayID or 3x for certain credit card deposits). These requirements are applied to comply with AML obligations.

Bonuses, promotions and wagering requirements

Bonuses add value but come with terms. We tested promotional redemptions and found that the bonus system enforces game restrictions and wagering requirements robustly.

1. Bonuses may be subject to eligibility rules, valid game types and wagering requirements. Always read the specific promotion terms before participation.
2. Only one account may claim a particular bonus unless explicitly permitted. Abusing promotional offers will lead to forfeiture of bonus and associated winnings.
3. The Player is prohibited from using duplicate accounts to claim bonuses. If we detect duplicate or multiple accounts, bonuses may be cancelled and winnings voided.
4. Certain game play or betting strategies used to meet wagering requirements can be deemed abusive. If we believe a player is using strategies solely to exploit a bonus, we reserve the right to cancel winnings and void the bonus.
5. Bonuses can be limited to specific game categories. Wagering bonus funds on excluded games may lead to withdrawal refusal and bonus cancellation.
6. Any pending bets or winnings linked to a forfeited or cancelled promotion will be voided.

Gameplay integrity, collusion and automation

Fair play is fundamental. We operate systems to deter collusion, bots, and automated play. Our testing included scenarios to identify automated behavior and collusion patterns; these were detected and managed by the platform.

1. Players must not use robots, scripts, or automated tools to place bets or play games.
2. Collusion between players to manipulate outcomes is strictly prohibited.
3. Where evidence of cheating, collusion or use of automation is found, we may void winnings, suspend accounts and initiate further action including criminal prosecution if warranted.
4. We reserve the right to withhold payments and freeze accounts while we investigate suspected manipulation or exploitation of game mechanics.

Game malfunctions and system errors

If a game malfunction occurs, exploitation is prohibited. Our investigations of simulated malfunctions confirm that play will be rolled back or adjusted where appropriate, at our sole discretion.

1. Players must not take advantage of software or hardware failures to benefit financially.
2. In case of malfunction that affects bets or balances, we will investigate with suppliers and may adjust outcomes or balances based on logs and records.
3. Decisions regarding malfunctions will be made by The Pokies 114 and may include cancellation of affected bets or restoration of account balances to their state prior to the malfunction.

Prohibited conduct and unfair practices

To protect players and the integrity of the platform, several practices are prohibited. Our compliance audits found the site enforces these rules consistently.

1. Money laundering or use of the platform to launder funds is strictly prohibited.
2. Sharing accounts, using stolen payment methods, or impersonating other players is forbidden.
3. Attempting to manipulate games, staff, or systems for financial gain will result in account suspension and possible legal action.
4. Soliciting or facilitating third-party financial settlements to reset balances, reverse losses, or otherwise change account states is prohibited.

Account limits, closures and suspensions

We may take action on accounts for safety, fraud prevention or regulatory reasons. Our testing of suspension workflows shows timely enforcement and clear communication to affected players.

1. We may impose deposit, loss or wagering limits at our discretion or upon request for responsible gambling.
2. Accounts can be suspended or closed if there is suspected fraud, breach of Terms, or violation of law.
3. Funds may be withheld during an investigation into suspicious activity. We will attempt to resolve investigations quickly and notify affected players.
4. Where an account is closed for breach, any funds determined to be obtained unlawfully or in breach of Terms will be forfeited.

Identity checks, documentation and privacy

We follow strict identity verification and privacy rules. KYC checks are necessary to comply with AML and regulatory obligations. Our privacy practices ensure that personal data is handled securely.

1. We may require government-issued ID, proof of address and bank/payment statements to verify identity and source of funds.
2. Until verification is completed, account restrictions may be applied including limits on withdrawals.
3. Personal data is stored and processed according to applicable privacy laws and our internal data protection policies.
4. We will not share your personal information except where required for legal, regulatory, or payment processing purposes, or if required by law enforcement or regulatory enquiries.

Responsible gambling

We take responsible gambling seriously. During our testing we evaluated self-exclusion and limit-setting tools and confirmed they function as intended. If you need help, please contact support or seek professional help from independent organizations in your jurisdiction.

1. Players can set deposit, loss, wager or session time limits to control play. Contact support or use account tools to apply limits.
2. Self-exclusion is available. If you self-exclude, you must not attempt to circumvent these measures by creating additional accounts.
3. If we suspect problem gambling behavior, we may implement protective measures such as forced limits, cooling-off periods, or account closure.

Disputes, investigations and appeal

If you disagree with a decision taken on your account, you should contact our support team with relevant evidence. We investigate disputes impartially and will provide reasons for decisions where possible.

1. Submit disputes in writing via customer support channels. Include account information and evidence to support your claim.
2. We will investigate and reply within a reasonable timeframe. Complex cases may require additional time and third-party input.
3. If you remain dissatisfied after our internal process, information about independent dispute resolution avenues (where applicable) will be provided.

Breaches and enforcement

Breaches of these Terms may lead to account suspension, forfeiture of funds, and legal action. In our compliance testing, enforcement procedures were applied consistently and with documented evidence.

1. Minor breaches may result in warnings or temporary restrictions.
2. Serious breaches, including fraud or money laundering, will result in account termination and may be reported to law enforcement.
3. We reserve the right to reverse transactions, void winnings, and recover funds where breaches are substantiated.

Changes to rules and notice

We may change these Rules to reflect operational improvements, legal or regulatory requirements. We will notify users of significant changes in the manner described in site notices or communications.

1. Material changes will be communicated via site notices or direct messages to registered players.
2. Continued use of your account after changes indicates acceptance of the revised Terms.

Our testing and quality assurance — what we checked

To ensure transparency and to build trust, we conducted practical tests across the following areas and report our findings below:

• Account registration and basic identity verification
• Deposits and crediting times across multiple payment methods
• Bonus application, wagering calculations and enforcement of game restrictions
• Withdrawal requests, identity checks and processing times
• Detection of automated play and collusion patterns

Our results show the platform reliably enforces KYC checks, applies wagering rules consistently, and responds to suspicious activity with appropriate holds and investigations. We note processing times depend heavily on third-party payment providers and banks.

Contact and support

If you need help, our support team is available through the channels indicated on the site. When contacting support about a rule, include your account ID and relevant timestamps so we can investigate quickly.

Examples and practical scenarios

Below are practical examples to help you understand how these rules apply:

• Example 1: If you deposit via a credit card with a 3x play-through requirement, you must wager three times the deposited amount before requesting a withdrawal.
• Example 2: If you register with inaccurate personal information and later fail identity verification, we will suspend the account and may void winnings until identity is proven.
• Example 3: If a game error causes incorrect crediting, we will investigate and may reverse transactions to the pre-error state.

Final notes

These Rules are intended to ensure safe, fair and transparent gaming at The Pokies 114. We are committed to responsible operation and to complying with regulatory obligations under PAGCOR and applicable laws. If you are unsure about anything contained in this document, contact our support for clarification before registering or depositing.

We continually monitor our systems and processes and will update these Rules where necessary. Thank you for reading and for playing responsibly with The Pokies 114.

Effective date: As published on site. Company registration: 3-102-841524. Registered address: 200 meters north and 50 meters east of the North American Cultural Center, Barrio Dent, San Jose, Costa Rica.